Privacy Policy
Your privacy matters to us. This policy explains how ERPLax collects, uses, and protects your personal information when you use our ERP & CRM solutions and services.
01 Information We Collect
Personal Information You Provide
When you interact with ERPLax — whether through our website, consultation forms, or ERP/CRM platforms — we may collect the following information:
- Full name, email address, and phone number
- Company name, job title, and business address
- Billing and payment information (processed securely via third-party gateways)
- Project requirements and business-specific data shared during consultations
- Communication records, including emails, support tickets, and chat transcripts
Information Collected Automatically
When you visit our website or use our software platforms, we automatically collect:
- IP address, browser type, device information, and operating system
- Pages visited, time spent, referral sources, and click behavior
- Usage data within our ERP and CRM modules (for feature improvement and system diagnostics)
- Log data generated during software interactions
Information from Third Parties
We may receive information from business partners, analytics providers (such as Google Analytics), advertising platforms, and publicly available business directories to enhance our services and communication.
02 How We Use Your Information
ERPLax uses the information we collect for the following purposes:
- Service Delivery: To design, develop, deploy, and maintain your custom ERP and CRM solutions
- Account Management: To create and manage your client account, process payments, and handle billing
- Communication: To respond to inquiries, send project updates, and provide technical support
- Product Improvement: To analyze usage patterns and improve the functionality of our 50+ ERP modules
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
- Legal Compliance: To comply with applicable laws, including GST regulations, data protection requirements, and contractual obligations
- Marketing: To send relevant updates about our services, with your consent where required
Note: We never sell your personal data to third parties. Your business data within our ERP/CRM systems remains exclusively yours.
03 Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Service Providers: Trusted vendors who assist with hosting, payment processing, analytics, and customer support — bound by confidentiality agreements
- Technology Partners: Cloud infrastructure providers (such as AWS) and integrated services (such as payment gateways) necessary to operate our platforms
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of ERPLax, our clients, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of company assets, where your data may be transferred as part of the transaction
04 Data Security
Protecting your data is central to how we build and operate our software. ERPLax implements industry-standard security measures, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- AES-256 encryption for sensitive data stored within our systems
- Role-based access controls (RBAC) to ensure only authorized personnel can access client data
- Regular security audits, vulnerability assessments, and penetration testing
- Automated backups with secure, off-site storage
- Audit trail logging across all ERP modules for complete accountability
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and report any suspected security concerns immediately.
05 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Active accounts: Data is retained for the duration of your service agreement
- Post-termination: Client data is securely retained for 90 days after contract termination to allow for migration, then permanently deleted upon request
- Financial records: Billing and tax records are retained as required under Indian tax law and applicable regulations
- Marketing data: Retained until you unsubscribe or request deletion
06 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality, form submissions, and secure session management
- Analytics Cookies: Help us understand how visitors use our site (via Google Analytics) to improve content and user experience
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
07 Third-Party Services
Our website and platforms may contain links to or integrations with third-party services, including:
- Google Workspace, AWS, and cloud hosting providers
- Payment gateways (such as Razorpay or similar providers)
- Communication tools (such as email marketing platforms)
- Social media platforms (Facebook, LinkedIn, Instagram, YouTube)
These third parties operate under their own privacy policies. We encourage you to review their terms before sharing any personal information through those services. ERPLax is not responsible for the privacy practices of external websites or services.
08 Your Rights & Choices
Depending on your location and applicable data protection laws, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request the deletion of your personal data, subject to legal and contractual obligations
- Portability: Request your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails
- Restrict Processing: Request that we limit how we use your data in certain circumstances
To exercise any of these rights, please contact us at info@erplax.com. We will respond to your request within 30 days.
09 International Data Transfers
ERPLax is headquartered in Bangalore, India, and serves clients across 25+ countries on 6 continents. Your data may be transferred to and processed in India or other jurisdictions where our servers and service providers operate.
When we transfer data internationally, we ensure appropriate safeguards are in place — including contractual protections and compliance with applicable data protection frameworks — to maintain the security and privacy of your information.
10 Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on this page and revising the "Last Updated" date at the top.
We encourage you to review this page periodically to stay informed about how we protect your data.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:
ERPLax — Data Privacy Inquiries
Our team is available to address your privacy concerns and data requests.