01 Introduction

This Refund Policy outlines the terms under which refunds may or may not be provided for ERPLax services.

By purchasing or subscribing to ERPLax, you agree to this Refund Policy.

02 General Policy

ERPLax operates as a software-as-a-service (SaaS) platform, and most services involve setup, configuration, infrastructure allocation, and technical effort.

Therefore, refunds are limited and subject to the conditions below.

03 Non-Refundable Services

The following are non-refundable under any circumstances:

• One-time setup fees
• Implementation or onboarding charges
• Customization and development work
• Integration setup (API, third-party services, etc.)
• Data migration services
• Training and consultation fees
• Subscription fees already billed or used

04 Subscription & Recurring Payments

• Subscription fees are billed in advance (monthly, quarterly, or yearly)
• Once a billing cycle has started, the amount is non-refundable
• No refunds will be issued for partial usage, unused time, or early cancellation

Users can cancel future billing to avoid further charges.

05 Exceptional Refund Cases

Refunds may be considered only in rare situations such as:

• Duplicate payment made by mistake
• Incorrect billing due to system error
• Payment processed but service not provisioned

In such cases:

• Refund requests must be raised within 7 days of payment
• Refund approval is subject to internal verification
• Approved refunds will be processed within a reasonable time

06 Cancellation Policy

• Clients may request cancellation of services at any time
• Cancellation will stop future billing, if applicable
• No refund will be issued for the current or past billing period

07 Third-Party Charges

ERPLax may use third-party services such as:

• SMS / WhatsApp providers
• Payment gateways
• Cloud infrastructure
• API services

Any costs incurred through these services are non-refundable, even if the ERPLax subscription is cancelled.

08 Service Suspension or Termination

No refund will be provided if services are suspended or terminated due to:

• Violation of Terms & Conditions
• Non-payment
• Misuse of the platform
• Security concerns

09 Data & Service Usage Responsibility

Users are responsible for:

• Proper use of the platform
• Reviewing features before purchase
• Ensuring the service meets their requirements

No refund will be provided based on:

• Change of mind
• Lack of usage
• Business decisions

10 Refund Processing

If a refund is approved:

• It will be processed using the original payment method
• Processing time may vary depending on the payment provider
• Any transaction or processing fees may be deducted

11 Changes to Refund Policy

ERPLax reserves the right to modify this Refund Policy at any time. Updates will be posted on the website.

12 Contact for Refund Requests

For any refund-related queries, contact: