ERPLax builds custom Travel Agency CRM Software for tour operators, destination management companies and holiday package providers — manage enquiries, itineraries, quotations, bookings, payments and customer communication through one configurable Travel CRM Software platform.
Get a free consultation for your travel agency CRM requirement.
Travel agencies handle enquiries from websites, calls, WhatsApp, social media, referrals and walk-ins — each with different destinations, dates and budgets. Managing this manually can result in real business loss.
Enquiries from multiple channels get lost without a central Travel Enquiry Management Software system.
Without reminders, sales executives miss customer follow-ups and lose potential bookings.
Package pricing and revisions scattered across files make quotations hard to track.
Sales and operations teams lack visibility into confirmed versus pending bookings.
Advances, instalments and outstanding balances are hard to reconcile manually.
Managers cannot monitor lead conversion, employee performance or destination-wise trends.
Enquiries, itineraries, quotations, bookings, payments and suppliers — connected through a single configurable CRM built around your travel workflow.
Website, call, WhatsApp, social and partner enquiries land in a single Travel Agency CRM Software workflow.
Every stage — itinerary, quotation, follow-up, payment — stays linked to the customer record.
ERPLax customizes the CRM to your destinations, sales stages, approvals and reporting needs.
A customer relationship and sales management platform built for travel businesses — from the first enquiry through quotation, booking, payment and post-travel engagement.
Contact details, passport information, preferences, past bookings and complete communication history in one profile.
Unlike a general contact-management app, this Travel CRM Software links enquiries with packages, itineraries, quotations, suppliers and bookings.
ERPLax builds Travel Agency CRM Software for travel agents, tour operators, destination management companies and holiday package providers across India. As dedicated Travel CRM Software in India, the platform is developed as genuine Tour and Travel CRM Software — not a generic sales tool retrofitted for travel — so every field, stage and report reflects how a travel business actually works, from destination and traveller details to hotel category, transport preference and visa requirement.
Beyond CRM alone, ERPLax can extend the platform into complete Travel Agency Software and Travel Agency Software in India covering itineraries, bookings, payments and operations. As broader Tours and Travel Management Software and Travel Management Software, it gives travel consultants and back-office teams a single system instead of spreadsheets, personal WhatsApp chats and disconnected booking records — genuine CRM Software for Travel Agents rather than a one-size-fits-all CRM.
Looking for the Best CRM for Travel Agency or Best Travel CRM Software in India? ERPLax does not claim to be the number-one provider — instead we recommend evaluating any travel CRM against your own workflow, destinations, team size and integration needs, and we're happy to walk through how ERPLax compares on that basis.
A dedicated Travel Business Management Software approach turns scattered enquiries into a structured, trackable sales process.
Website, call, WhatsApp, social and partner enquiries recorded in one system reduce lost bookings.
Scheduled reminders for calls, quotations and payments keep sales executives on track.
Saved destination information and itinerary templates help consultants quote quickly.
Every enquiry, call, quotation, booking and payment stays linked to the customer profile.
Lead assignment, reminders and templates cut down repetitive administrative work.
Confirmed bookings move to operations with complete traveller and supplier information.
Track lead sources, sales stages, quotation conversions and employee performance.
Past travel history helps identify repeat customers for relevant future offers.
Features and modules can be selected and customized to match your travel agency's actual workflow — a genuinely configurable Travel Agency Software platform, not a fixed template.
Capture destination, dates, travellers, budget and preferences from every channel — the core of Travel Enquiry Management Software.
Move enquiries through a structured pipeline from new enquiry to booking confirmed, as dedicated Travel Lead Management Software.
Automatic assignment by destination, branch, language or workload — a real Travel Agency Lead Management System.
Call, email, WhatsApp and payment reminders keep every follow-up on schedule.
Centralized customer and traveller profiles with preferences, documents and complete history.
Create professional day-wise itineraries with hotels, transfers, activities and inclusions.
Build reusable packages with adult/child/group pricing, validity and supplier costs.
Multiple package options, taxes, discounts and complete quotation revision history.
Convert approved quotations into confirmed bookings with hotels, transport and vouchers.
Passport, visa status, meal preference and room allocation for every traveller in a booking.
Manage hotels, transport providers, guides and destination partners with contract rates.
Room categories, meal plans, seasonal rates and cancellation rules by destination.
Airport transfers, local sightseeing and intercity travel scheduling with vendor rates.
Document checklists, appointment tracking and passport/visa expiry reminders.
Advance payments, instalment schedules, receipts and outstanding-amount tracking.
Proforma and tax invoices, credit notes and multi-currency billing templates.
Post-booking checklists for hotel, ticket, transport and visa confirmation.
Booking confirmations, hotel vouchers, final itineraries and welcome letters from templates.
Automate lead assignment, reminders, approvals and customer communication workflows.
Monitor consultants through targets, response time, quotation count and conversion rate — complete Travel Sales CRM Software visibility.
Individual traveller records inside every group, family or corporate booking — with document-expiry alerts when required.
Full name, date of birth, passport number, nationality, visa status, meal preference and emergency contact for every traveller.
Document checklists, appointment dates, processing status and passport or visa expiry reminders.
Contract rates, seasonal pricing and payment history for every supplier your agency works with.
Room categories, meal plans, amenities, seasonal rates, child policies and cancellation rules by destination.
Vehicle categories, driver details, pickup/drop schedules and supplier-wise payable tracking.
Whether you sell direct to travellers or through agent networks, ERPLax configures both B2B Travel CRM Software and B2C Travel CRM Software on one platform.
For agencies selling holidays directly to individual travellers.
For agencies working through partner agents, resellers and corporate accounts.
From a single-office Online Travel Agency Software setup to a multi-branch tour operator, ERPLax configures the CRM to fit.
Begin with enquiries, follow-ups, quotations, itineraries, bookings, payments and basic reports.
As dedicated Tour Operator CRM Software — manage packages, group departures, suppliers and rooming lists.
Connect website enquiries, online forms and payment gateways with centralized CRM workflows.
Manage B2B partners, local suppliers, transport, hotels and service confirmations.
Company accounts, travel policies, approvals, employee travellers and monthly billing statements.
Agent networks, partner pricing, commissions, credit limits and outstanding-balance tracking.
Track advances, instalments, refunds and outstanding balances against every booking, with supplier-payable tracking on the other side.
Advance payment, instalment schedule, payment mode, receipt generation and outstanding-amount reports.
Proforma and tax invoices, credit/debit notes, and booking-wise supplier payable statements.
Centralized enquiries and templates help consultants respond without searching files.
Structured follow-ups and sales-stage tracking focus attention where it matters.
Reminders and overdue-task reports reduce dependence on individual memory.
Standardized templates create clear, branded and consistent travel proposals.
Sales and operations access enquiry, quotation, booking and payment history in one place.
Confirmed services tracked through checklists and assigned operational tasks.
Advances, instalments, outstanding balances and supplier dues stay monitored.
Employee-wise enquiries, quotations, conversions and booking values, visible to managers.
Travel preferences and interaction history help consultants personalize service.
Add users, branches, destinations, packages and modules as the business expands.
Website, phone, email, WhatsApp, social or walk-in enquiry enters the CRM.
System assigns the enquiry by destination, branch or travel type.
Consultant records dates, passengers, budget and preferences.
Package templates and pricing build a customized proposal.
Calls, messages and revisions tracked until confirmed or closed.
Approval and advance payment convert quotation to booking.
Operations confirms hotels, transport, tickets and visas.
Payment schedule, receipts and outstanding amounts tracked.
Itinerary, vouchers, confirmations and invoices sent to customer.
Post-travel feedback recorded for future engagement.
Integration feasibility depends on the availability, permissions and technical capabilities of the third-party platform.
Access enquiries, quotations, bookings and reports from different locations — useful for remote sales teams and multi-branch travel companies.
Ideal for remote sales teams, multi-branch offices, B2B partners and managers monitoring operations while travelling.
ERPLax can also discuss on-premise or private infrastructure requirements where applicable.
Configured around your enquiry, quotation, booking and operations process.
Reflects your destinations, sales stages, approvals and payment policies.
Connect customer relationships with itineraries, bookings and supplier coordination.
Start with leads and enquiries, then add bookings, finance and advanced reports.
Configured for direct travellers, corporate customers and partner agents alike.
Choose the deployment model that fits your infrastructure requirements.
Appropriate access for owners, managers, consultants, operations and accounts teams.
Implementation assistance, user training and ongoing support per your project plan.
Travel Agency CRM Software is a system for managing travel enquiries, customer information, follow-ups, itineraries, quotations, bookings, payments and communication through one centralized platform.
Yes. ERPLax provides customizable CRM software for travel agencies in India, configurable for domestic tours, international packages, B2B travel, B2C travel, group tours and corporate travel workflows.
A suitable travel CRM should include enquiry capture, lead assignment, follow-up reminders, customer profiles, itinerary creation, quotation management, booking tracking, payment management, communication integrations and sales reports, and should be customizable to the agency's workflow.
Yes. ERPLax can include a travel itinerary management module for creating day-wise plans with hotels, transfers, activities, sightseeing, inclusions, exclusions and pricing.
Yes. Users can create branded quotations with multiple package options, hotel alternatives, pricing, taxes, discounts, payment schedules and terms.
Yes. Holiday packages can be created with destinations, duration, hotels, meals, activities, transfers, costs, markups, selling prices and validity periods.
Yes. A small travel agency can begin with essential modules for enquiries, follow-ups, customers, itineraries, quotations, bookings and payments, then add more as it grows.
Yes. The B2B CRM can manage travel agents, partners, negotiated pricing, commissions, credit limits, booking requests, collections and outstanding balances.
Yes. B2C travel agencies can manage direct customer enquiries, customized holiday proposals, follow-ups, bookings, payments and repeat-customer communication.
Website forms and compatible lead sources can be integrated with the CRM so enquiries are recorded and assigned automatically.
WhatsApp Business API integration can be planned for enquiry acknowledgements, quotation sharing, payment reminders and booking updates, depending on the selected service provider and approved templates.
Yes. The CRM can track advance payments, instalments, receipts, refunds, outstanding balances and payment due dates against each booking.
Yes. Supplier profiles can include contact details, destination coverage, service rates, payment terms, booking history and payable amounts.
Yes. ERPLax can provide cloud-based Travel CRM Software for authorized access across branches, offices and remote teams. On-premise deployment can also be discussed.
The cost depends on required modules, number of users, branches, customization, integrations, data migration, deployment and support requirements. ERPLax provides a custom quotation after studying the travel agency's workflow.
Replace scattered spreadsheets, missed follow-ups and disconnected booking records with a centralized Travel CRM Software platform built around your business workflow.
Specialized Applications
Purpose-built & ready to deploy. Hover to explore, click to learn more.
Testimonials
Real stories from businesses running their operations on ERPLax.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Tracking batch numbers and expiry across our distribution network was a nightmare on spreadsheets. ERPLax's inventory module made it effortless.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
