01 Introduction

This Shipping & Delivery Policy outlines how services are delivered to customers using ERPLax.

ERPLax is a cloud-based software platform, and all services are delivered digitally. No physical products are shipped.

By purchasing or subscribing to ERPLax, you agree to this policy.

02 Nature of Delivery

ERPLax provides:

• Online ERP/CRM software access
• Cloud-based application hosting
• Digital account creation and setup
• Custom implementation and configuration services

All services are delivered electronically via:

• Web access through login credentials
• Email communication
• Online deployment

03 Account Activation

• Once payment is confirmed, your ERPLax account will be created
• Login credentials and access details will be shared via email or the agreed communication channel
• Activation timelines may vary depending on the service selected

04 Delivery Timelines

a. Standard Setup

• Basic account setup: 1 to 3 working days

b. Custom Implementation

May take a few days to several weeks, depending on:

• Scope of work
• Customization requirements
• Data migration needs
• Third-party integrations

c. Large or Enterprise Projects

• Timeline will be shared separately based on project scope and milestones

05 Delays in Delivery

Delivery timelines may be affected due to:

• Incomplete or delayed information from the client
• Pending approvals or feedback
• Third-party service dependencies
• Technical or infrastructure issues
• High workload or project complexity

ERPLax will make reasonable efforts to inform clients in case of delays.

06 Client Responsibilities for Delivery

To ensure timely delivery, the client must:

• Provide all required information, documents, and access details on time
• Approve designs, configurations, or workflows promptly
• Share domain, hosting, or integration details where required
• Respond to communication within a reasonable timeframe

07 Third-Party Dependencies

ERPLax may rely on third-party services such as:

• Domain providers
• Hosting services
• SMS / WhatsApp gateways
• Payment gateways
• APIs and external platforms

Delays or issues caused by these providers are outside ERPLax control.

08 No Physical Shipping

ERPLax does not sell or deliver physical goods. Therefore:

• No courier or shipping services are involved
• No shipping charges apply

09 Delivery Confirmation

Delivery is considered complete when:

• Login credentials are shared
• The system is made accessible online
• The agreed features or modules are deployed
• The client is informed that the system is ready for use

10 Changes to Delivery Policy

ERPLax reserves the right to update this policy at any time. Changes will be published on the website.

11 Contact

For any delivery-related queries: