Manage leads, customer relationships, sales pipelines, follow-ups, quotations and support requests through one customisable CRM platform built around your business workflow.
ERPLax is a custom CRM software company serving UK businesses that need more flexibility than a standard, off-the-shelf CRM system — developing solutions around your sales process, customer journey and existing applications.
Tell us about your sales process — a CRM specialist will get back to you shortly.
Businesses often lose valuable sales opportunities because customer information is fragmented across emails, spreadsheets, messaging applications and individual employee records.
New enquiries sit unattended because there is no automated routing to the right salesperson.
Managers cannot see which opportunities are likely to close or which need urgent attention.
Sales teams re-enter the same customer information across disconnected spreadsheets and tools.
Customer service teams cannot see previous conversations before responding to a query.
Reminders depend on memory rather than a system, so valuable opportunities are missed.
Sales and account teams cannot see relevant support tickets before contacting a customer.
ERPLax CRM software brings enquiries, conversations, quotations and reporting into one connected platform. The system is customised to reflect your actual sales stages, lead allocation rules, approval processes, customer classifications and reporting formats — instead of forcing employees to follow a generic workflow.
Customer relationship management software, commonly known as CRM software, is a business application used to organise and manage interactions with prospective and existing customers — recording contacts, enquiries, calls, quotations, deal stages and support requests in one structured record.
ERPLax extends this through custom CRM development, connecting your sales, inventory, finance, billing, project and support processes so an account manager can view a customer's open opportunities, quotation history, orders, invoices and scheduled activities from one screen.
Spreadsheets work for a handful of customers, but become difficult to control as leads, employees and locations increase.
A CRM creates consistent records and reduces dependence on separate files as your business scales.
Enquiries can be assigned by territory, product or availability, with notifications to avoid delays.
A configurable pipeline shows exactly where every opportunity is positioned, from enquiry to close.
Tasks, calls and reminders link directly to a lead so opportunities are never left unattended.
Dashboards show pipeline value, conversion performance, lead sources and salesperson activity.
Employees can review previous conversations and purchases before contacting a customer.
Modular capabilities that can be combined to match your sales and service operation.
Organise enquiries from multiple channels with source tracking.
A central database for businesses, customers and individual contacts.
Configure deal stages to match your process, not a fixed template.
Track each potential sale from qualification through closure.
Plan daily sales and customer activities from one system.
Prepare and track quotations without re-entering information.
Reduce repetitive admin with configurable automation rules.
Connect customer communication with the relevant CRM record.
Forecast using opportunities, closing dates and win probability.
From first enquiry to long-term customer retention, in eight connected steps.
A lead enters the CRM via website form, email, spreadsheet import or manual entry.
The CRM assigns the enquiry to the right salesperson or team using allocation rules.
Requirements, budget, timescale and buying potential are recorded.
Calls, meetings and demonstrations are created with due dates and reminders.
A quotation or proposal is created and sent, with approval requested when needed.
The opportunity moves through configured stages, tracked via dashboards.
When won, details flow into order processing, invoicing or onboarding.
Communication, purchase and renewal information supports the long-term relationship.
Contacts, enquiries, quotations and support information in one accessible system.
Automated assignment and notifications help teams respond more consistently.
See how many opportunities are at each stage and which need attention.
Reusable customer records and connected workflows reduce duplicate entry.
Reminders and escalation rules help prevent forgotten opportunities.
Structured opportunity data supports clearer revenue planning.
Employees review customer history before responding, informed and consistent.
Begin with essential CRM functions and add modules as you expand.
Configured for small, medium-sized and growing organisations across the UK.
Connected with existing applications based on technical feasibility and business requirements.
Integration scope is confirmed after reviewing the relevant application, API availability, data fields and workflow requirements.
Flexible deployment options based on your infrastructure, access and control requirements.
Secure access for authorised users working from offices, client locations or remote environments.
Considered by organisations that prefer to operate the CRM within their own infrastructure.
Selected services hosted in the cloud while other data or applications remain Cloud.
ERPLax CRM software can be configured to reflect the practical requirements of UK organisations. Each organisation remains responsible for assessing its own regulatory and legal obligations.
Configured around how your organisation captures, qualifies and converts enquiries.
Fields, forms, stages, dashboards and reports customised for your business.
Start with pipeline management, add automation, support or ERP modules later.
Use as an independent CRM or connect it with wider business management modules.
Select a deployment model based on your infrastructure and operational needs.
Connect with websites, communication services, accounting and payment tools.
Control customer information by role, team, department, branch or territory.
Existing records reviewed, cleaned and migrated from spreadsheets or legacy tools.
We discuss your sales process, customer journey, user responsibilities, reports and integration requirements.
The existing process is converted into a clear CRM workflow covering capture through customer management.
ERPLax configures the modules, fields, screens, reports, user roles and automation rules required.
Approved customer records and lead data are migrated; required third-party integrations are configured.
Your team reviews the CRM using practical business scenarios before launch.
Salespeople, managers and administrators receive training relevant to their responsibilities.
The CRM is deployed using the agreed cloud, Cloud or hybrid architecture.
Additional reports, automation, users, branches and ERP modules introduced as requirements develop.
Whether your team searches for CRM software UK, CRM system UK, customer relationship management software UK or custom CRM software UK, the requirement is usually the same: bespoke CRM software UK that reflects your own sales stages rather than a rigid template. As a CRM development company UK businesses can work with directly, ERPLax builds CRM solutions UK for teams of every size — from CRM for small business UK needing simple contact tracking, to sales CRM software UK and lead management software UK for larger teams, delivered as cloud CRM software UK or Cloud, with CRM implementation services UK covering configuration, migration and training.
CRM software is a system used to organise leads, customer information, sales opportunities, communications, follow-ups and relationship history, giving sales and customer service teams a central source of information.
ERPLax is a custom ERP and CRM solutions company serving businesses in the UK and other international markets. CRM consultation, configuration, implementation and support can be delivered remotely according to the agreed project scope.
Yes. Sales stages, lead fields, allocation rules, follow-up workflows, quotation approvals, reports and dashboards can be configured around your organisation's process.
Yes. Small businesses can begin with contact management, lead tracking, reminders and sales pipelines. Additional users, automation and modules can be added as the company grows.
Yes. Website enquiry forms and other lead-capture sources can be connected with the CRM, subject to the website platform and available integration options.
Integration with accounting applications such as Xero or Sage can be evaluated based on API availability, required data fields and the intended workflow, confirmed during requirement analysis.
Yes. Businesses can configure pipeline stages, opportunity values, closing dates, probabilities, assigned employees and next actions. Separate pipelines can also be created for different teams or services.
Yes. ERPLax supports cloud-based deployment as well as Cloud or hybrid deployment, depending on the organisation's infrastructure requirements.
The system can be configured with role-based access, consent fields, communication preferences, audit records, data export processes and retention workflows. Businesses should obtain independent legal guidance to confirm their specific UK GDPR obligations.
Yes. Existing lead and customer records can be reviewed and migrated from spreadsheets or compatible legacy systems. Data cleaning and field mapping may be required before migration.
Yes. ERPLax CRM can be connected with inventory, quotations, sales orders, invoicing, finance and other ERP modules where a unified business system is required.
Pricing depends on the number of users, required modules, custom workflows, reports, data migration, deployment model and third-party integrations. ERPLax can prepare a quotation after reviewing your requirements.
Stop managing valuable leads and customer relationships through disconnected spreadsheets, emails and applications. Speak with ERPLax about a custom CRM solution designed around your sales process.
Specialized Applications
Purpose-built & ready to deploy. Hover to explore, click to learn more.
Testimonials
Real stories from businesses running their operations on ERPLax.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Tracking batch numbers and expiry across our distribution network was a nightmare on spreadsheets. ERPLax's inventory module made it effortless.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
