One flexible CRM platform, designed around your workflow
Manage leads, customers, sales opportunities, follow-ups and service requests through one flexible CRM platform. ERPLax develops custom CRM systems UK businesses can use to centralise customer information, automate repetitive sales activities and give every authorised team member a clear view of the customer journey.
Tell us about your sales process — our team will get back to you.
Managing customers through spreadsheets, inboxes and separate applications creates information gaps. Sales representatives may not know which prospects need attention, managers may lack accurate pipeline information and customer service teams may be unable to see previous conversations.
ERPLax brings these activities together in a configurable customer relationship management platform. Your team can record enquiries, assign leads, schedule activities, prepare quotations, monitor opportunities, save communication histories and review performance from one connected system.
The result is a CRM environment that supports the way your company actually works, rather than adding another disconnected tool — a genuinely custom CRM system for UK businesses.
A central customer database where authorised users can view contacts, enquiries, calls, quotations and every related activity.
A CRM system, or customer relationship management system, is software used to organise and manage interactions with prospects and customers — contact details, enquiry sources, calls, emails and follow-ups.
Lead capture, contact and account management, sales pipeline tracking, opportunity management, quotations, follow-up reminders, marketing segmentation, customer service, tasks and workflow automation.
ERPLax can deliver CRM as an independent customer management platform or connect it with inventory, sales, billing, accounts, ecommerce, projects and service modules.
Structured, connected customer management replaces scattered spreadsheets and disconnected inboxes.
A CRM creates one organised customer record authorised employees can access.
CRM workflows help representatives see which calls and tasks are due.
Visibility into opportunity stages, expected values and next actions.
An integrated CRM reduces unnecessary duplication across records.
Dashboards present pipeline, activity and conversion from shared records.
A shared interaction history helps employees understand previous enquiries.
ERPLax can configure fields, forms and workflows around your requirements.
A scalable CRM system provides a structured foundation for growth.
A complete feature set spanning lead capture through reports, security and GDPR-aware configuration.
Capture and organise enquiries from manual entry, website forms and APIs, with automatic assignment.
Structured records for individual contacts and business accounts, with custom fields.
Create sales pipelines that reflect your actual sales process, with separate pipelines per product or team.
Track each potential sale from qualification through closure, with won and lost reasons.
Schedule and monitor calls, meetings, demonstrations and renewal reminders.
Configurable templates, price lists, VAT-related fields and quote-to-order conversion.
Understand expected sales by salesperson, team, product, territory and probability-weighted value.
An organised record of customer communication across email, WhatsApp and SMS.
Ticket creation, priority levels, SLA targets, escalation workflow and complaint management.
Automate lead assignment, approval requests, follow-up creation and ticket escalation.
Leads by source, pipeline by stage, conversion rate and customisable role-based dashboards.
Role-based access, field-level permissions, export restrictions and audit history.
Consent fields, communication preferences, audit histories and data-management workflows.
Authorised users can review leads, update stages and schedule follow-ups on the move.
What connected CRM software changes for sales, service and management teams.
Details, conversations, quotations, orders and support in one organised profile.
Automatic assignment and activity queues help the right salesperson respond quickly.
Reminders, overdue lists and escalation workflows keep activities on track.
View opportunity progress and next actions without disconnected spreadsheets.
Connected customer records reduce repeated entry and inconsistent information.
Configured stages, required fields and approval steps with necessary flexibility.
Review previous communication and transaction history before responding.
Begin with lead and contact management, then add automation and ERP modules.
Configured for different sales, service and account-management environments.
Whether you're a small business getting started or a sales and service team ready to scale.
A focused CRM for small business requirements without introducing every module from the beginning.
A shared view of enquiries, prospects, opportunities and activities for reps and managers.
Helps service employees understand the customer before responding.
From process discovery to reporting — a connected, nine-step CRM journey.
Review enquiry channels, sales stages, user responsibilities and reporting needs.
Fields, pipelines, forms, workflows and dashboards configured around your process.
Enquiries captured from manual entry, website forms or connected channels.
Routed by location, product, department or configured allocation rules.
Requirements recorded and follow-up activities scheduled and monitored.
Qualified enquiries become opportunities with quotations prepared and tracked.
Won opportunities can convert into sales orders and connected ERP records.
Post-sale service, tickets and complaints tracked with full context.
Pipeline, conversion, team performance and service reports reviewed regularly.
Connect the CRM with the communication and business tools your teams already use.
ERPLax can discuss the appropriate deployment model after reviewing your workflow, infrastructure and growth plans.
ERPLax focuses on configuring and extending the CRM around real operational requirements rather than forcing every company into the same structure.
A CRM development partner built around your actual sales process, not a fixed template.
Functions designed around your sales, customer service and account-management needs.
Sales stages, categories, fields and approvals adapted to your process.
Implement essential CRM features first and add ERP or automation later.
Choose a deployment model according to your operational requirements.
Connect with websites, ecommerce platforms, email services and accounting tools.
Control access according to team, position, territory, branch or record ownership.
Relevant information for managers and users based on their responsibilities.
Configuration, testing, user training, deployment and post-launch improvements.
Common questions about ERPLax as a CRM systems UK provider.
A CRM system is software used to organise customer information, enquiries, interactions, sales opportunities, follow-ups and service activities. It provides authorised employees with a shared view of the customer relationship.
CRM stands for customer relationship management. It refers to the processes and software businesses use to manage relationships with prospects and existing customers.
Yes. ERPLax can develop and configure CRM solutions for UK businesses based on their sales process, customer-management requirements, user structure, reporting needs and integration requirements.
Yes. Lead stages, opportunity pipelines, customer fields, tasks, approval workflows, quotation formats, dashboards and reports can be configured around your business process.
ERPLax can be deployed as a cloud-based CRM according to project requirements. Cloud deployment can also be considered where the organisation has suitable infrastructure or specific hosting requirements.
Yes. Small businesses can begin with lead, contact, pipeline, quotation and activity management. Additional modules can be added as the team and customer base grow.
Yes. Website forms and other enquiry channels can be connected to the CRM where the required technical access is available. Enquiries can then be captured, categorised and assigned automatically.
Yes. CRM can be connected with ERPLax sales, inventory, order, billing, accounting and reporting modules. This creates a more complete workflow from enquiry to quotation, order, fulfilment and payment.
Yes. ERPLax can support data migration after reviewing the source data. The process can include field mapping, duplicate checking, data cleaning, test migration and validation.
The CRM can be configured with consent fields, communication preferences, role-based access, audit histories and data-management workflows. However, compliance depends on your complete implementation, policies and operating practices, so appropriate legal or data-protection advice should also be obtained.
Yes. Reports and dashboards can be created around lead sources, conversion, opportunities, team performance, sales forecasts, follow-ups, customers, quotations and service activities.
The cost depends on the number of users, modules, workflows, integrations, data migration requirements, deployment model and level of customisation. ERPLax can prepare a quotation after reviewing your business process.
Your CRM should make customer management easier, not force your team to work around unsuitable software. ERPLax can configure a CRM platform for your enquiry channels, sales stages, customer records, quotations, follow-ups, approvals, service workflows, reports and business integrations.
Discuss your current process with our team and receive recommendations for the modules and implementation approach that suit your organisation.
Phone: +91 97399 66977 • Email: info@erplax.in
Specialized Applications
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Testimonials
Real stories from businesses running their operations on ERPLax.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Tracking batch numbers and expiry across our distribution network was a nightmare on spreadsheets. ERPLax's inventory module made it effortless.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
