Manage enquiries, leads, customers, opportunities, follow-ups, quotations, sales activities and reports through one flexible CRM platform. ERPLax provides customer relationship management software in India for small businesses, SMEs, startups, manufacturers, distributors, service companies and growing sales organizations — configured around your actual customer journey, sales stages and reporting needs.
Get a tailored CRM walkthrough for your sales process.
Indian businesses receive enquiries from websites, campaigns, referrals, calls, email, WhatsApp, exhibitions and field-sales teams. Managed separately, this creates real problems.
Enquiries and reminders get lost across spreadsheets, notebooks and personal devices.
New leads sit unassigned, slowing down first-response time and hurting conversion.
Same customer captured multiple times across spreadsheets and personal contact lists.
No visibility into which salesperson owns which enquiry or opportunity.
Managers cannot easily review sales stages, pipeline value or expected closures.
Quotations, revisions and approvals tracked manually with no central status view.
ERPLax CRM brings lead information, customer communication, sales activities and reporting together — configured around your business's real customer journey.
Leads, contacts, companies, communication and quotations in one shared system.
Sales stages, assignment rules and approval hierarchies built around your process.
Managers review pipelines, overdue follow-ups and conversions in real time.
CRM is a centralized application used to manage interactions with leads, prospects and customers — replacing scattered spreadsheets and personal reminders with structured customer information.
A single system to track everything from first contact through renewal.
A new website enquiry is captured, assigned to a salesperson, scheduled for follow-up, converted into an opportunity and tracked through quotation, negotiation and closure — giving your team a more organized, accountable process from day one.
A well-configured CRM changes how your sales team works day to day.
Contacts, companies, requirements, communication and quotations in one place.
New enquiries are assigned to the right employee or team quickly.
Tasks, reminders and overdue reports keep pending actions visible.
Review lead status, pipeline value, stages and expected closure dates.
Every enquiry has an assigned owner, current status and next activity.
Opportunity values and closing dates help estimate potential revenue.
A full set of configurable modules covering the entire customer lifecycle, from first enquiry to renewal.
Capture enquiries from every source with lead-source and priority tracking.
Maintain contact details, activity history and notes for every prospect.
Complete company records with GST info, contacts and order history.
Manual or automated assignment by salesperson, branch, territory or source.
Evaluate requirement, budget, timeline and product fit before pipeline entry.
Track potential sales with value, probability and expected closing date.
View opportunities by customizable sales stage across the sales cycle.
Schedule and record calls, meetings, demos, site visits and outcomes.
Daily task lists, due-date reminders, overdue alerts and calendar view.
Prepare, revise and track proposals with approvals and validity dates.
Maintain categories, pricing, specifications and bundled offerings.
Set and monitor monthly, quarterly and annual targets by team or product.
Centralized record of calls, emails, messages and service requests.
Templates, automated notifications and SMTP-based communication.
Enquiry acknowledgements, reminders and quotation notifications.
Automated lead assignment, task creation and inactivity alerts.
Configure approvals for discounts, quotations, credit and payment terms.
Verification, document collection, training and welcome communication.
Track contract dates, subscriptions, warranties and renewal alerts.
Module, view, edit and export permissions by team, branch or territory.
Small businesses often start with spreadsheets because traditional CRM platforms feel complex or expensive. ERPLax offers a modular CRM software for small businesses in India that begins with essential features and expands as your team, branches and enquiry volume grow — suitable for SMEs and startups alike.
Begin with lead capture, follow-up tracking and basic reports.
Add automation, service management and ERP connectivity later.
Multiple salespeople, branches, territories and manager approvals.
Manage demo requests, proposals and onboarding for new ventures.
Track decision-makers and roles across each account.
Version-tracked proposals with approval workflows.
Department, branch and territory-level access controls.
Department-level and management-level reporting.
B2B sales often involve longer cycles, multiple decision-makers and technical approvals. ERPLax B2B CRM software India tracks account history and coordinates complex opportunities, while enterprise CRM software India capabilities add multi-branch access, team hierarchies and custom security controls.
Cloud CRM software India suits businesses with users working from offices, branches, customer locations or remote environments. Online CRM software India lets authorized users access assigned leads, follow-ups, customer profiles and dashboards from a connected environment, with access governed by your configured security controls.
One shared customer database across offices and branches.
Field-sales teams access leads and tasks from any device.
Add users and locations without infrastructure overhead.
Access depends on deployment, device and security policy.
Industry-specific lead forms and additional customer fields.
Pipeline stages that reflect your actual sales process.
Discount, quotation and credit-term approvals built in.
Connect ERP, billing, telephony and marketing tools.
Standard CRM platforms may not fully support the way every business operates. ERPLax provides custom CRM development services in India for organizations that need a system aligned with their workflows, terminology and reporting — without needing to build every function from scratch.
What a well-implemented CRM changes for your sales organization.
Leads, contacts and companies in one platform.
Employees see pending activities and upcoming tasks clearly.
Track every lead from enquiry through closure.
Each lead and opportunity has a responsible owner.
Review opportunities by stage, value and probability.
Access history and requirements before contacting.
Defined stages and workflows across the team.
Dashboards cut the need to consolidate spreadsheets.
Each implementation uses industry-specific terminology, forms, sales stages and reports.
From first enquiry to a managed, reportable customer relationship.
Manual entry or capture from a connected website, form or source.
Route to the right salesperson, team, territory or branch.
Record requirement, budget, timeline and decision-makers.
Schedule calls, meetings, demonstrations and site visits.
Convert a qualified lead into an active sales opportunity.
Generate proposals and track revisions, approvals and negotiations.
Mark won and begin onboarding or order processing.
Track renewals, service requests and review sales dashboards.
ERPLax can connect CRM with selected applications and communication services, subject to API availability and technical feasibility.
Choose a deployment model that fits your infrastructure, security and accessibility needs.
Access from offices, branches and remote locations with centralized updates and easier user expansion.
Hosted within your own infrastructure for organizations with specific data-control or compliance needs.
Combine cloud accessibility with on-premise components based on your technical requirements.
A phased rollout keeps implementation manageable and lets teams adopt the CRM gradually.
Capture, assign, qualify
Stages, forecasting
Proposals, workflows
WhatsApp, email, ERP
Dashboards, forecasts
CRM software price in India depends on the project scope and required functionality. ERPLax reviews your business requirements before preparing a custom CRM quotation, so you avoid paying for features you won't use while ensuring the workflows you need are included.
19+ years configuring and building business software for Indian companies.
Configured around your sales process and reporting requirements.
We study how enquiries are received and converted first.
Leads, opportunities, onboarding, support and renewals connected.
Add users, branches, pipelines and integrations phase by phase.
Choose a deployment model per your infrastructure needs.
Connect websites, email, WhatsApp, ERP and third-party apps.
Access by user role, sales team, territory or branch.
Requirement mapping, configuration, testing, training, deployment.
Answers to what businesses evaluating CRM software in India typically ask.
Customer relationship management software is a centralized system used to manage leads, contacts, customers, opportunities, follow-ups, quotations and communication.
The appropriate CRM depends on your sales process, team size, enquiry sources, workflows, integrations and reporting requirements. ERPLax provides configurable CRM solutions based on these needs.
Compare process fit, ease of use, customization, automation, reporting, integrations, implementation services, migration and support.
Yes. ERPLax can configure lead forms, stages, workflows, assignment rules, quotations, dashboards and reports according to approved requirements.
Yes. Small businesses can begin with lead management, customer records, follow-ups and essential sales reports.
Yes. The CRM can support growing sales teams, branches, territories, products, approvals and reporting requirements.
Yes. Startups can use the CRM to manage early-stage enquiries, demos, proposals, sales pipelines, onboarding and renewals.
B2B CRM software helps businesses manage company accounts, multiple contacts, longer sales cycles, proposals, approvals and complex opportunities.
Yes. Enterprise CRM capabilities can include multiple branches, teams, territories, roles, workflows, dashboards and integrations.
Yes. Leads can be assigned according to salesperson, territory, branch, product, source, workload or other configured rules.
Yes. Users can schedule calls, meetings, demonstrations, site visits and other activities with reminders and overdue tracking.
Yes. Quotation features can include products, services, prices, discounts, taxes, terms, revisions and approvals.
Yes. ERPLax CRM can be deployed in a cloud environment according to project requirements.
WhatsApp API, email and SMS integrations can be evaluated for approved notifications and customer communication, subject to provider availability and technical feasibility.
Yes. CRM can connect with customer, product, inventory, quotation, sales-order, invoice and outstanding information depending on project scope.
Yes. Leads, contacts, companies, opportunities, activities and selected historical data can be migrated depending on existing data quality.
CRM software cost depends on users, modules, customization, integrations, migration, deployment and support requirements.
The timeline depends on modules, workflows, migration, integrations, users and testing. A project plan is prepared after requirement analysis.
Yes. Support can include user assistance, configuration guidance, workflow adjustments, reporting changes, training and agreed enhancements.
Manage leads, customers, follow-ups, opportunities, quotations, sales targets, service requests and reports through one customizable CRM platform. ERPLax provides CRM development, implementation, migration, customization, integration and support services for businesses across India.
Phone: +91 97399 66977 · Email: info@erplax.in · Website: erplax.com
Specialized Applications
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Testimonials
Real stories from businesses running their operations on ERPLax.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Tracking batch numbers and expiry across our distribution network was a nightmare on spreadsheets. ERPLax's inventory module made it effortless.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
ERPLax gave us real-time visibility into stock across three warehouses. Wastage dropped and our fulfillment time improved almost overnight.
GST e-invoicing used to eat up two days every month. With ERPLax's accounting module it's now automatic and our filings are always on time.
Billing at our stores used to take a minute per customer. ERPLax's POS module cut that to under 15 seconds, even during peak festival rush.
Payroll for 200+ employees across two branches used to take our HR team a full week. ERPLax's HRM module now runs it in a single afternoon.
Front desk, housekeeping and billing are now all on one screen. ERPLax's hotel management module has made check-in day a breeze for our staff.
Fee collection, attendance and report cards used to live in three different tools. ERPLax brought it all into one dashboard our staff actually enjoys using.
Tracking material costs and site progress across four active sites was chaos before ERPLax. Now our project managers update status from their phones daily.
Our online store orders now sync straight into inventory and accounting — no more manual entry, no more overselling out-of-stock items.
Our sales team can now see every lead's history and follow-ups in one place. Deal closures are faster and nothing falls through the cracks anymore.
