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19+ Years in ERP Implementation 1500+ Clients Across India 1700+ Projects Delivered Trusted Mall Facilities ERP Partner Tenants, Leases, Assets & Maintenance Connected 19+ Years in ERP Implementation 1500+ Clients Across India 1700+ Projects Delivered Trusted Mall Facilities ERP Partner Tenants, Leases, Assets & Maintenance Connected
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Mall Facilities ERP — Trusted Nationwide

Mall Facility Management Software and ERP

Mall Facility Management Software and ERP
🏢 Tenant-to-Finance ControlLeases, work orders & billing linked

Manage tenants, leases, assets, maintenance, utilities and mall operations from one platform. ERPLax provides customizable facility management software for shopping malls, retail centres, commercial properties and mixed-use developments — connecting rent, work orders, vendors, inventory, finance and reports.

💼 Tenant Management Software 📋 Lease & Renewal Tracking 🔧 Work Orders & Preventive Maintenance 🏦 Enterprise Asset Management 💰 Utility Billing & Finance

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The Challenge

Custom Facility Management Software for Shopping Malls

Managing a shopping mall requires continuous coordination between tenants, leasing teams, facility managers, engineers, housekeeping staff, security personnel, vendors and finance teams — difficult to control through separate tools.

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Disconnected Tenant Data

Contracts, contact details and billing rules stored across different files or applications.

Missed Renewals

Manual reminders increase the risk of missed lease and contract renewals.

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Reactive Maintenance

Waiting for equipment to fail disrupts operations and increases repair costs.

Complex Utility Billing

Manual meter calculations for electricity, water and cooling create delays and disputes.

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Limited Asset Visibility

No centralized register for elevators, HVAC, generators, fire equipment and CCTV.

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Limited Management Reporting

No timely visibility into maintenance costs, complaints, vacancies or vendor quality.

What Is Mall Facility Management Software?

Integrated Facility Management

Integrated facility management combines different building and property operations within one connected system. A tenant submits a complaint, the system creates a service request, assigns a technician, issues spare parts, updates asset history and records costs — giving the mall a complete record of each request.

  • Properties, floors, zones & units
  • Tenants, leases & rent/utility billing
  • Assets, preventive & corrective maintenance
  • Vendors, AMCs & work orders
  • Housekeeping, security & compliance
  • Finance, purchase & management reports
Important Distinction

Mall Facility Management Software vs Building Management System

A BMS normally monitors or controls technical building systems, while Facility management software organizes business and operational workflows. ERPLax does not replace a BMS — where compatible APIs are available, ERPLax may integrate with selected BMS or IoT systems.

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Building Management System (BMS)

Monitors or controls HVAC, lighting, electrical distribution, energy consumption, pumps, ventilation and fire-system interfaces — a technical Building operations software layer.

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Mall Facility Management Software

Organizes tenant requests, work orders, preventive maintenance, technician assignment, vendor management, inventory, purchases and reports — complete Building maintenance software for operations teams.

Platform Modules

Key Features of Mall Management Software

Eighteen connected modules covering tenants, leases, assets, maintenance, vendors, inventory, housekeeping and finance.

MODULE 01
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Property, Mall & Location Master

Create a digital structure for each property — tower, wing, floor, zone, retail unit, kiosk and parking level.

  • Common area & plant room mapping
  • Linked tenant, lease & meters
  • Service request history per unit
  • Storage & utility room tracking
MODULE 02
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Tenant Management System

A complete Tenant management system and Tenant management software maintains centralized records for every tenant and occupant.

  • Business, brand & tax information
  • Contract documents & security deposit
  • Insurance & trade licenses
  • Service-request history
MODULE 03
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Tenant Onboarding

A structured 11-step onboarding workflow from application to opening approval.

  • Document collection & commercial approval
  • Fit-out approval & meter assignment
  • Access permissions & handover
  • Reduced dependence on email coordination
MODULE 04
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Lease & Contract Management

Commercial lease management software manages fixed, revenue-share and minimum-guarantee lease structures.

  • Escalation percentage & frequency
  • CAM & marketing charges
  • Fit-out period & renewal options
  • Approval status & supporting documents
MODULE 05

Lease Renewal & Expiry Alerts

Mall lease management system configures automated reminders for expiry, escalation and document renewal.

  • Notice deadlines & lock-in completion
  • Insurance & license expiry alerts
  • Routed to leasing, finance & legal
  • Security-deposit review
MODULE 06
🗺

Space, Unit & Vacancy Management

Mall space and unit management tracks availability, occupancy rate and leasing pipeline.

  • Available, reserved & leased status
  • Floor-wise occupancy & vacancy rate
  • Tenant category mix
  • Upcoming vacancy visibility
MODULE 07
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Rent & Tenant Billing

Mall tenant billing software generates invoices according to configured lease and billing terms.

  • Fixed & revenue-share rent
  • CAM, parking & signage charges
  • Late fees & one-time charges
  • Configurable approval workflow
MODULE 08

Utility Meter & Billing

Mall utility billing system calculates tenant charges from electricity, water, gas and cooling readings.

  • Meter linked to property, floor & unit
  • Tariff & common-area allocation rules
  • Reading validation & approval
  • Automated invoice generation
MODULE 09
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Tenant Portal & Service Requests

Controlled tenant access to submit requests, track status, upload photos and view invoices.

  • Announcements & mall policies
  • Payment record downloads
  • Document submission
  • Direct facility-team communication
MODULE 10
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Complaint & Helpdesk Management

Mall complaint management captures requests from tenants, staff, security and customers.

  • Priority & service-level target
  • Photographs & resolution tracking
  • Assigned team & closure confirmation
  • Tenant feedback capture
MODULE 11
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Work Order Management

Work order management software, also a Facility work order software, converts complaints and schedules into structured orders.

  • Assigned technician or vendor
  • Checklist, spare parts & labour time
  • Photographs & completion remarks
  • Mobile-accessible workflow
MODULE 12
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Preventive Maintenance

Preventive maintenance software supporting Mall preventive maintenance and day-to-day Mall maintenance management schedules recurring service before failure.

  • Daily to annual frequency options
  • Operating hours & meter-based triggers
  • Manufacturer & statutory requirements
  • Automatic task creation & notification
MODULE 13
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Enterprise Asset Management

Enterprise asset management software (EAM software) for Shopping mall asset management covers escalators, HVAC, generators, fire equipment and CCTV as a complete Facility maintenance software layer.

  • Asset code, warranty & AMC
  • Service & breakdown history
  • QR-code asset tagging
  • Depreciation & replacement planning
MODULE 14
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AMC & Vendor Management

Mall vendor management and Mall contract management track contracts, certifications, invoices and renewal dates.

  • Covered assets & service frequency
  • Response time & contract value
  • Vendor service-level tracking
  • Repeat-complaint monitoring
MODULE 15
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Inventory & Spare-Parts Management

Track electrical, plumbing, HVAC and safety materials by property, warehouse or department.

  • Material issue against work orders
  • Reorder level & low-stock alerts
  • Purchase requisition to payment
  • Consumption history
MODULE 16
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Housekeeping & Security

Mall housekeeping management and Mall security management plan shifts, checklists and incident logs.

  • Digital cleaning checklists
  • Patrol schedules & incident reports
  • Visitor & contractor entry logs
  • Supervisor verification
MODULE 17
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Fire, Safety & Compliance

Mall engineering and maintenance software covers inspection schedules and compliance documents.

  • Fire extinguishers, hydrants & alarms
  • Licenses, certificates & expiry alerts
  • Corrective action tracking
  • Standard operating procedures
MODULE 18
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Finance, Budget & Dashboards

Mall facility reports and dashboards connect maintenance, purchases and vendor invoices with finance.

  • Department budgets vs actuals
  • Outstanding & expense reports
  • Multi-property dashboards
  • Department KPI tracking
Specialized Coverage

Mall & Shopping Centre Management Software

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Mall Management Software

A complete Mall management software connects leasing, tenants, maintenance and finance in one platform.

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Shopping Mall Management Software

Shopping mall management software from ERPLax is configured around your property's actual workflow.

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Shopping Mall Management System

A structured Shopping mall management system covers occupancy, billing, work orders and vendors.

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Facilities Management Software

Facilities management software keeps assets, maintenance and vendor performance connected.

More Coverage

Commercial Property & Facility Systems

📋

Facility Management System

A configurable Facility management system for shopping malls, retail centres and commercial towers.

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Integrated Facility Management

Integrated facility management brings tenant, asset, vendor and finance data into one system.

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Commercial Property Management Software

Commercial property management software supports leasing, billing and tenant relations at scale.

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Commercial Building Management Software

Commercial building management software connects maintenance, compliance and vendor operations.

Who We Serve

Who Can Use Mall Facilities ERP?

ERPLax facility management software works as Retail property management software, Shopping centre management software and Shopping centre operations software — a full Commercial property facility management solution suited to Asset and facilities management software needs and available as Cloud facility management software for multi-location teams.

🏢 Shopping Malls 🛍 Shopping Centres 🛒 Retail Centres 🏭 Commercial Complexes 🔗 Mixed-Use Developments 🏢 High-Street Retail Properties 🎬 Entertainment Centres 🍗 Food-Court Operators 🛍 Outlet Malls 🎥 Multiplex Properties 🏢 Business Parks 🏢 Office Complexes 🏭 Commercial Towers 💼 Property Management Companies 🔧 Facility Management Companies 🏢 Commercial Real Estate Companies 💼 Retail Property Owners 🔗 Multi-Property Operators 📈 Asset Management Companies 🔧 Mall Maintenance Contractors
Flexible Deployment

Custom ERP Development & Cloud Deployment

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Custom ERP Development

ERPLax develops and configures software according to the property's actual operational workflow, tenant categories, lease types, billing rules and reporting requirements.

  • Custom tenant & lease workflows
  • Custom maintenance workflows & approvals
  • Custom reports & API integrations

Cloud Facility Management Software

ERPLax Cloud facility management software can be deployed on the cloud or on-premise depending on accessibility, infrastructure and security requirements.

  • Multi-property, multi-location access
  • Mobile-friendly technician & tenant access
  • Scalable, role-based user access
How It Works

How Mall Facility Management Software Works

1

Configure Properties

2

Add Tenants

3

Register Assets

4

Schedule Maintenance

5

Assign Work Orders

6

Bill & Report

Business Impact

Benefits of Integrated Facility Management

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Real-Time Operational Visibility

Review tenants, leases, complaints, work orders, assets and expenses through one dashboard.

Faster Maintenance Response

Requests are assigned, tracked against service targets and escalated when overdue.

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Reduced Equipment Downtime

Preventive maintenance and asset history help teams perform planned servicing.

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Better Tenant Communication

A structured tenant portal reduces scattered calls and messages.

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Improved Lease Control

Renewal, escalation and document reminders help manage commercial dates.

Accurate Utility Billing

Meter-based calculations and approval workflows reduce manual errors.

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Better Asset Control

Review location, condition, service history, warranty and cost from one record.

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Improved Vendor Performance

Contract, work-order and SLA information helps evaluate service quality.

📦

Better Inventory Availability

Check spare-parts availability and raise purchase requirements before stock-outs.

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Better Cost Management

Connected maintenance, purchase and invoice records improve facility-cost analysis.

Why ERPLax

Why Choose ERPLax for Mall Facility Management?

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Custom ERP Development

Software developed and configured according to the property's actual operational workflow.

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Integrated Facility Management

Tenants, leases, assets, work orders, inventory, purchasing, billing and finance in one platform.

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Flexible Module Selection

Implement only the modules required for the initial phase and add more later.

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Multi-Property Support

Manage multiple malls or commercial properties with centralized dashboards.

Cloud or On-Premise Deployment

Select a setup according to accessibility, infrastructure and security requirements.

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Role-Based Access

Controlled access for tenants, employees, vendors and management.

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Training & Support

Implementation assistance, user training and support per the agreed project scope.

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19+ Years, 1500+ Clients

Deep implementation experience across 1700+ ERP projects nationwide.

FAQ

Frequently Asked Questions

Mall facility management software is a digital system for managing tenants, leases, assets, maintenance, work orders, vendors, utilities, inventory, billing, compliance and operational reports for shopping malls and commercial properties.

Mall management software may include leasing, tenant billing, vacancies, events and commercial-property operations. Facility management software focuses more on assets, maintenance, work orders, inspections, vendors and building operations. ERPLax can combine both areas in one customizable system.

No. A building management system usually monitors or controls technical systems such as HVAC, lighting, electrical equipment and energy usage. Facility management software handles operational workflows such as work orders, maintenance schedules, assets, tenants, vendors, purchases and reports. The two systems may be integrated when compatible interfaces are available.

Yes. ERPLax can manage tenant records, unit allocations, lease dates, rent terms, escalation schedules, deposits, renewals, documents and billing rules.

Yes. Rent, common-area charges, utility consumption and other approved tenant charges can be calculated and invoiced according to configured rules.

Yes. Preventive maintenance schedules can be created for elevators, escalators, HVAC equipment, generators, pumps, fire equipment and other mall assets.

Yes. A tenant portal or request screen can be configured for tenants to submit complaints, upload photographs and track request status.

Yes. Work orders can be created, prioritized, assigned, tracked and closed with technician details, checklists, parts, labour, photographs and completion remarks.

Yes. ERPLax can maintain asset codes, locations, serial numbers, warranties, AMCs, maintenance history, breakdowns, costs and replacement information.

Yes. The inventory module can manage electrical, plumbing, HVAC, housekeeping, safety and other maintenance materials by store, property or department.

Yes. Vendor records, contracts, covered assets, service schedules, response times, invoices, performance and renewal dates can be managed.

Yes. Multiple malls, commercial properties, towers or retail centres can be managed through one platform with property-level permissions and consolidated reports.

Integration may be possible where the existing BMS provides compatible APIs, databases or data-export functions. The scope depends on the BMS vendor and technical setup.

Yes. ERPLax can provide a cloud-based system for authorized multi-location access, and on-premise deployment can also be considered.

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Get Started

Manage Your Mall Facilities Through One Connected Platform

Replace spreadsheets, paper registers and disconnected maintenance applications with customizable mall facility management software. ERPLax can configure the platform according to your properties, tenants, leases, equipment, maintenance schedules, vendors, billing rules, approval processes and reporting requirements.

🌐 erplax.com 📧 info@erplax.com 📞 +91 97399 66977

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